Data mining — Statistics — Reports
OriGn includes several tools that will allow you to perform data mining operations and get a rich set of reports and statistics; although you can also benefit from OriGn's connection with specialized data analysis and data mining software tools like Crystal Reports, Microsoft Access, SPSS, etc.
Productivity control
OriGn's call center productivity reports allow you to know those values that determine the productivity of the campaigns, departments or tasks, and evaluate them by agent, date, on average, comparatively between agents, and in many more ways.
